PRIMARY OBJECTIVE:

• Receive, support, and explain customers’ queries via phone calls/emails.
• Introduce and instruct clients on the use of utility goods and services.

KEY RESPONSIBILITIES:

• Ensure that all information provided to customers is accurate.
• Support customers on their demands via the call center.
• Provide the best quality services of HSC to enhance customer experiences.
• Receive customer feedback to improve the quality of services at HSC.
• Coordinate with relevant Departments/Stakeholders to resolve customer requests/complaints.
• Support customers in using the HSC trading application or other online services.
• Testing the trading system: Coordinate with the IT department to test the upgraded features, services, and products.

JOB REQUIREMENTS:

• Hold a bachelor‘s degree
• Experience in Securities, Finance, or Banking.
• Fluent in English.
• Good at telephone communication.
• Team-work skills.
• Pronunciation is friendly and easy to listen to.