KEY RESPONSIBILITIES
- Monitor/ Observe customer service activities nationwide including Customer Service team and Call center team and report to direct Manager monthly.
- Simplify process, procedures to enhance service quality to bring the best customer experience.
- Review all of current procedures and update accordingly to be in line with HSC’s strategy.
- Improve quality services of Call center.
- Re-organize Customer Service team member accordingly per the period of time.
- Communicate to clients directly to solve out their enquiry, complaints once the issues escalated.
- Provide the best quality services of HSC to enhance customer experience.
- Receive Customer’s feedback to improve our quality services.
- Work with relevant departments to build up new products (if any).
- Other task (if any) per direct Manager’s assignment.
JOB REQUIREMENTS
- Bachelor Degree in Business Administration, Marketing…
- Experience in Securities, Finance, Banking at least in 7 years
- Experience in people management, managing a team and attracting and growing talent
- Strategic and a visionary
- General management experience in a multinational corporation or Operations/Customer Service Functions
- Understanding of the relevant operational processes/ systems and process improvement and quality control
- Understanding the trend of technology and its application for the best operations efficiency and customer experience
- Digitalization, innovative, transformative and commercial mindset and customer centricity is a plus
- Fluent in English
- Good at communication and resolve issues
- Team work
- Encourage, motivate the team.