KEY RESPONSIBILITIES

  • Monitor/ Observe customer service activities nationwide including Customer Service team and Call center team and report to direct Manager monthly.
  • Simplify process, procedures to enhance service quality to bring the best customer experience.
  • Review all of current procedures and update accordingly to be in line with HSC’s strategy.
  • Improve quality services of Call center.
  • Re-organize Customer Service team member accordingly per the period of time.
  • Communicate to clients directly to solve out their enquiry, complaints once the issues escalated.
  • Provide the best quality services of HSC to enhance customer experience. 
  • Receive Customer’s feedback to improve our quality services.
  • Work with relevant departments to build up new products (if any).
  • Other task (if any) per direct Manager’s assignment.

 

JOB REQUIREMENTS

  • Bachelor Degree in Business Administration, Marketing…
  • Experience in Securities, Finance, Banking at least in 7 years
  • Experience in people management, managing a team and attracting and growing talent
  • Strategic and a visionary
  • General management experience in a multinational corporation or Operations/Customer Service Functions
  • Understanding of the relevant operational processes/ systems and process improvement and quality control
  • Understanding the trend of technology and its application for the best operations efficiency and customer experience
  • Digitalization, innovative, transformative and commercial mindset and customer centricity is a plus
  • Fluent in English
  • Good at communication and resolve issues
  • Team work
  • Encourage, motivate the team.
Lương: Thỏa Thuận
Phòng ban: Operations
Hạn nộp hồ sơ: 28/06 — 31/08/2022

Theo dõi

Nộp đơn ứng tuyển công việc này

Họ & tên bạn *
Địa chỉ email *
Số điện thoại *
CV của bạn *
Click để chọn & tải lên CV của bạn
Mã bảo mật *

Nộp đơn ứng tuyển