JOB DESCRIPTION

Primary Objective

• Work closely with the business users to understand business needs and is a major contributor to the requirements specification deliverable, writes the business and functional requirements.
• Coordinate with solutions vendors, developers, designers, and testers to develop digital solutions answering business requirement.

Main Responsibilities

• Create and monitor user stories with system development team.
• Coordinate with stakeholders to determine development approaches, scope, and expected timeline of projects / releases.
• Conduct interviews with clients and related departments to identify opportunities to optimize user experience and efficiency of business operations.
• Write documents on business processes, system features and specifications to share among multiple development teams.
• Seek vendors, explain requirements, compare solutions from different angles such as functionalities, cost, and delivery ability.
• Manage projects in terms of timeline and quality.
• Support end users on system usage.
• Maintain the close relationship with both internal and external users, suppliers to ensure the value created through the utility and warranty of services assigned

JOB REQUIREMENTS

1. Education Level

• Bachelor’s degree in information technology, Computer Science or equivalent. 
• Four-years college diploma or university degree in computer systems design or computer science

2. Knowledge & Experiences

• A minimum of 3-5 years’ experience in business analysis, and minimum 1 year in managing internal projects. 
• Experience in Agile way of work is a plus. 
• Concrete knowledge in various administration processes and internal operations such as HR, CRM, Accounting…

3. Technical Skills

• Proficient in using diagram softwares.
• Familiar with work collaboration tools, such as JIRA, Confluence.
• Experience in using Excel VBA and SQL is a plus.

4. Soft Skills

• Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.