KEY RESPONSIBILITIES
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Define, document, and manage the testing processes and procedures to ensure reliability and compliance with standards
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Design and manage test plans, scenarios, scripts, or procedures.
• Manage and conduct all testing processes including UAT, OAT and SAT.
• Ensure that the testing environment is qualified compared to the production environment.
• Create or maintain databases of known test defects.
• Conduct historical analyses of test results.
• Monitor program performance to ensure efficient and problem-free operations.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Collaborate with field staff to evaluate or diagnose problems and recommend possible solutions.
• Manage Incident Management process and communicate resolutions with stakeholders.
• Manage Release and Deploy process to ensure quality of the release on production environment.
• Manage Service Desk team including SDA as a single point contact of user to fulfill the requests.
• Collect data and provide the performance report for all related ITIL processes weekly.
• Assist the Service manager in driving Service management best-practice and ITIL process standardization.
